PRIVACY POLICY

 

INTRODUCTION

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This privacy policy (Policy) relates to your personal information in connection with your use of and access to the Claw Mentorship website (clawmentorship.com) (the Claw Mentorship Platform) and any services provided by Claw Mentorship, including the provision or sale of mentorship sessions, packages, and/or digital products (the Claw Mentorship Platform and services together forming the Claw Mentorship Services).

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We are committed to protecting your information and your right to privacy. If you have any questions or concerns about our Policy, or our practices with regards to your personal information, please contact us via info@clawmentorship.com.

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When you use the Claw Mentorship Services, you trust us with your information and we take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue your use of the Claw Mentorship Services.

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CHANGES TO THIS POLICY OR YOUR PERSONAL INFORMATION

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We review this Policy regularly and it is your responsibility to check regularly and determine whether you still agree to comply with the Policy. If you do not agree to any changes to this Policy then you must immediately stop using the Claw Mentorship Services. In the event we make any significant changes to this Policy we will use our reasonable endeavours to inform you of such changes in advance in writing.

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It is important that the personal information we hold about you is true, complete, accurate and current. Accordingly, you must notify us of any changes to your personal information (for example, if you change your email address).

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ABOUT US

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The Claw Mentorship Services are owned and operated by Claw Mentorship Ltd (trading as “Claw Mentorship”), a company registered in England and Wales with company number 16690853 whose registered office is situated at Unit 9 Challenge House, 616 Mitcham Road, Croydon, Surrey, United Kingdom, CR0 3AA (Claw Mentorship/we/us/our).

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Claw Mentorship is the controller (also known as a data controller) of, and is responsible for, your personal information. The term “you” refers to the user wishing to access and/or use the Claw Mentorship Services.

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INFORMATION WE MAY COLLECT ABOUT YOU

​Personal information you disclose to us

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In Short: We collect personal information that you provide to us including information such as your name, contact information, and payment card information.

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We collect personal information that you voluntarily provide to us when registering to use and actually using the Claw Mentorship Services, or otherwise contacting us.

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The personal information that we collect depends on the context of your interactions, the choices you make and the products and features you use. When you use the Claw Mentorship Services and/or when you otherwise deal with us, we may collect the following information about you (the Information):

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• Identity Data, which includes your first name and last name.

• Contact Data, which means the data we use to contact you including your billing address, email address and contact number.

• Financial Data, which means the payment method and card association used to process your payments for our services. We do not store or process your card details ourselves; they are processed and stored via our contracted third-party service providers (for example, Stripe and PayPal).

• Transaction Data, which means details about transactions you have made using the Claw Mentorship Services, including the payments to and from you along with other details of services you have purchased from us.

• Profile Data, which may include your username and log-in data, details of any purchases or orders made by you, and your interests, preferences, feedback and survey responses.

• Usage Data, which includes Information about how you use the Claw Mentorship Services. This includes your browsing patterns and Information such as how long you might spend on our webpages and what you look at and for.

• Marketing and Communications Data, which includes your preferences with regards to receiving marketing from us and your other communication preferences.

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Information automatically collected

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In Short: Some Information – such as IP addresses and/or browser and device characteristics – is collected automatically when you use the Claw Mentorship Platform.

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We automatically collect certain Information when you visit, use or navigate the Claw Mentorship Services. This Information does not reveal your specific identity but may include device and usage Information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. This Information is primarily needed to maintain the security and operation of the Claw Mentorship Platform, and for our internal analytics and reporting purposes.

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Like many businesses, we also collect Information through cookies and similar technologies. You can find out more about this in our Cookie Policy (see below).

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HOW DO WE USE YOUR INFORMATION?

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In Short: We process your Information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

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We use your Information collected via the Claw Mentorship Services for a variety of business purposes described below. We process your Information for these purposes in reliance on our legitimate business interests (Business Purposes), in order to enter into or perform a contract with you (Contractual Reasons), with your consent (Consent), and/or for compliance with our legal obligations (Legal Reasons). We indicate the specific processing grounds we rely on next to each purpose listed below.

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We may process your Information for the following purposes:

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• To fulfil and manage any orders and schedule any sessions in connection with the Claw Mentorship Services (Contractual Reasons).

• To send administrative Information to you for Business Purposes, Legal Reasons and/or possibly Contractual Reasons.

• To send you marketing and promotional communications for Business Purposes and/or with your Consent.

• To request feedback for our Business Purposes and/or with your Consent.

• To protect the Claw Mentorship Services for Business Purposes and/or Legal Reasons.

• To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possibly Contractual Reasons.

• To respond to legal requests and prevent harm for Legal Reasons.

• For other Business Purposes, such as data analysis, identifying usage trends, and to evaluate and improve our services, marketing and your experience.

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WILL YOUR INFORMATION BE SHARED WITH ANYONE?

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In Short: We only share Information to fulfil our contract with you, for our legitimate business interests, or with your consent.

We only share and disclose your Information in the following situations:

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• Third Party Service Providers. We may share your Information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such Information to carry out that work. Examples include: payment processing (e.g., Stripe, PayPal), data analysis, email delivery (e.g., Mailchimp), scheduling services (e.g., Calendly), and website hosting (Wix). They will only have access to your Information to the extent that they need to perform those services and are required to keep your Information confidential.

• Compliance with Legal Obligations. We may disclose your Information where we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, or court orders.

• With your Consent. We may disclose your Information for any other purpose with your Consent.

• Vital Interests. We may disclose your Information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

• Business Transfers. We may share or transfer your Information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

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IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

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In Short: We may transfer, store, and process your Information in countries other than your own, but will take all reasonable steps to ensure it is protected.

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Our servers are located in the UK. However, some of our third-party service providers (such as Wix, Google, Stripe) may be based outside the UK, so their processing of your Information will involve a transfer of data outside the UK.

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When we do transfer your Information outside of the UK, we will take all reasonably practicable measures to protect your Information in accordance with this Policy and applicable laws. We will ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place.

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THIRD PARTY WEBSITES

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In Short: We are not responsible for the safety of any Information that you share with third-party providers who may be linked from our website.

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The Claw Mentorship Platform may contain links to third-party websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Policy. You should review the policies of such third parties and contact them directly if you have any related questions.

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FOR HOW LONG DO WE KEEP YOUR INFORMATION?

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In Short: We keep your Information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is permitted or required by law.

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We will only keep your Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). By law, we are required to keep basic information about our customers for six years after they cease being customers for tax purposes.

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HOW DO WE KEEP YOUR INFORMATION SAFE?

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In Short: We aim to protect your Information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any Information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your Information, transmission of personal Information to and from the Claw Mentorship Platform is at your own risk.

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DO WE COLLECT INFORMATION FROM MINORS?

 

In Short: We do not knowingly collect data from or market to children under 16 years of age.

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By using the Claw Mentorship Services, you represent that you are at least 16 years of age. If we learn that Information from users less than 16 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.

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MARKETING AND OPTING OUT

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If you have given Consent to marketing, we may contact you about our services and special offers. If you no longer wish to receive such Information, you can withdraw your Consent at any time by sending an email to [your-email@clawmentorship.com] or unsubscribing from our mailing list communications.

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Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transaction.

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WHAT ARE YOUR PRIVACY RIGHTS?

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In Short: You have certain rights in respect of your Information under UK data protection law.

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You have certain rights in relation to the Information that we hold about you. To exercise any of your rights, please contact us via info@clawmentorship.com.

 

• Right of Access. You have the right at any time to ask us for a copy of the Information that we hold about you.

• Right of Correction or Completion. If Information we hold about you is not accurate or is out of date, you have a right to have the data rectified or completed.

• Right of Erasure. In certain circumstances, you have the right to request that the Information we hold about you is erased.

• Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Information or to restrict our use of your Information.

• Right of Data Portability. In certain instances, you have a right to receive the Information that we hold about you in a structured, commonly used and machine-readable format.

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If we are relying on Consent to process your Information, you have the right to withdraw your Consent at any time.

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CONTACT US

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We welcome your feedback and questions on this Policy. If you wish to contact us, please email us via info@clawmentorship.com.

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You have the right to make a complaint at any time to the Information Commissioner’s Office (the ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/concerns). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

COOKIES POLICY

 

INFORMATION ABOUT OUR USE OF COOKIES

clawmentorship.com (the Site) uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse and also allows us to improve our Site.

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By continuing to browse the Site, you are agreeing to our use of cookies.

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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you consent.

We use the following cookies:

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• Strictly necessary cookies. These are required for the operation of the Site. They include, for example, cookies that enable you to use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it.

• Functionality cookies. These are used to recognise you when you return to our Site, enabling us to personalise our content for you and remember your preferences.

• Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests.

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Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services, such as Google Analytics) may also use cookies, over which we have no control.

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You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.